Refund policy
🔄 Return & Refund Policy – MMD NEXA
30-Day Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
✔ in the same condition as received
✔ unused and unworn
✔ with original tags attached
✔ in its original packaging
✔ accompanied by proof of purchase
To start a return, please contact us at:
If your return is approved, you will receive a return shipping label along with clear instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
For any return-related questions, feel free to contact us at the same email address.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.
Exceptions – Non-Returnable Items
We do not accept returns for:
• perishable goods (food, flowers, plants)
• customized or personalized products
• personal care items (cosmetics, hygiene products)
• hazardous or flammable materials
• sale items
• gift cards
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to receive the item you want is to return the original product and place a new order once your return has been approved.
EU 14-Day Right of Withdrawal
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions remain the same:
• item unused
• original packaging
• intact tags
• proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
💳 refunds will be issued to your original payment method within 10 business days
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
